Effective Date: 2/23/2025

 

Thank you for shopping at CustomizedGift24.com . We take immense pride in crafting personalized, high-quality products that celebrate your unique moments. However, if you are not satisfied with your purchase, we’re here to assist you and ensure your experience with us is as seamless as possible.

 

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product arrives damaged (e.g., broken material, defective engraving, or non-functional components such as LED lights).
  • The issue is reported within 3 days of receiving the product.
 

To qualify for a refund:

  • You must provide clear proof of the damage or defect (e.g., photos or videos of the issue).
  • The item must be returned to the address listed on our Contact Us page.
 

Please note: Due to the personalized nature of our products, refunds are only available for items that are damaged or defective upon arrival.

 

2. Steps to Request a Refund

Step 1: Contact Us

Email us at contact@customizedgift24.com with the following information:

  • Your order number.
  • Clear proof of the damage or defect (photos or videos).
  • A detailed description of the issue.
 

Step 2: Approval Process

Once we review your claim and confirm the damage or defect, we will notify you about the approval or rejection of your refund request.

 

Step 3: Return the Product

If your request is approved, you must return the item to the address provided. Please ensure the product is securely packaged to prevent further damage during transit.

  • Note: The customer is responsible for return shipping costs.
 

Step 4: Receive Your Refund

Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original payment method within 7-10 business days .
 

3. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned without prior approval.
  • Damage is caused by misuse, neglect, or improper handling.
  • The issue is reported beyond the specified timeframe of 3 days after delivery.
  • The product has been customized correctly according to the details provided during the ordering process (e.g., incorrect personalization due to customer error).
 

4. Exchanges

If you prefer a replacement instead of a refund, please let us know during the claims process. Replacements will be processed once we receive the damaged or defective product.

 

5. Contact Us

If you have any questions about this Refund Policy or need assistance, please reach out to us:

 

We are committed to resolving your concerns quickly and ensuring your experience with CustomizedGift24 is positive. Thank you for choosing us to create meaningful, personalized gifts for your special moments!